# Choosing your notifications

Source: https://help.didit.me/account-organization/notifications
Updated: 2026-10-12

Choose which console events reach you by email, in the console, Slack, Microsoft Teams, Telegram or by SMS, set quiet hours, and set them for your whole team.

Open **Settings → Notifications** (under **Your account**). Connect the channels
you want, then pick, event by event, where you hear about it: a session in
review, a mention, a failing webhook, a new AML hit, a low balance and more.
These settings are yours alone; each teammate chooses their own.

> **Note:** The redesigned notification settings described here are rolling out. If your page
> still shows **Delivery channels**, **Notify me about** and **Low balance limit**,
> you have the previous version: **Email** and **In-app** are always on, **Slack**
> and **Telegram** each have a switch, and the grid below picks the alerts each
> channel gets.

![The Notifications page in Didit account settings with delivery channels and the list of events](https://help.didit.me/screenshots/notification-settings-light.webp)

*Your notifications: the channels you've connected, then one row per event.*

## Your channels

- **Email** and **in-app** notifications are always on. In-app notifications land in the console's notification center, which is your [Inbox](https://help.didit.me/investigations/inbox) where it's available.
- **Slack**, **Microsoft Teams** and **Telegram** need connecting once, with **Connect**. Use **Send test** to check they arrive.
- **SMS** is for critical alerts only, such as a service going down. Verify your number with a 6-digit code. SMS alerts start after your organization's first top-up, and Didit pays for them.

Some channels are rolling out and may show as not available yet.

## What you hear about

Each event has a row, and each channel a column. Pick where you want each one, for example:

- a verification completed and flagged for manual review;
- a teammate @mentioned you;
- a webhook endpoint failed after several delivery attempts;
- ongoing AML monitoring found a new match;
- your organization's balance dropped below your limit;
- where case management is available, a case was assigned to you, or needs your approval.

Channels you haven't connected are disabled in the grid. Set the balance that counts as low under **Low balance limit**.

Some alerts can't be switched off: security alerts about your own account always go to your email, and owners always receive billing-critical alerts.

## Quiet hours

Where available, **Quiet hours** holds non-critical notifications overnight, for example from 21:00 to 08:00, in your time zone. Critical alerts still come through; the rest wait until the morning. Quiet hours follow the time zone saved on your account; if none is saved yet, the console saves your browser's time zone the first time you change them.

## Notifications for the whole team

Admins can set up team-wide notifications for the organization: shared destinations such as a Slack or Microsoft Teams channel, a shared email address or a signed alert webhook; routing rules that send each kind of event to a role, a person or a destination; and the default channels for each role. This needs permission to change the organization and is rolling out, so it may not be available to you yet.

## Notifications versus messages to your users

These settings are about **you and your team**. Messages to the people you verify, such as reminders and status emails, are set up separately in **Messages**, where it's available. See [messages to the people you verify](https://help.didit.me/investigations/messages).