# Your Inbox

Source: https://help.didit.me/investigations/inbox
Updated: 2026-10-23

The Inbox collects everything that needs you, sorted by deadline and risk: verifications, AML matches, cases, networks, mentions, and service updates.

**Inbox** is the second item in the sidebar. **Decisions** holds what's waiting
for you to decide (verifications, AML hits, transactions, cases, networks and
Investigator questions), sorted by deadline, then risk. **Updates** holds
mentions, service status, webhook and billing alerts, support replies and
invitations. Act on an item right there, or open it.

> **Note:** The Inbox is rolling out and may not be switched on for your organization yet.
> Until it is, the **Inbox** item in the sidebar opens your notifications and
> invitations instead.

The Inbox is where you start the day. Instead of checking the verifications list, the cases list and your email separately, everything that needs you lands in one list.

![The Inbox in the Didit console with the Decisions and Updates tabs and a list of items](https://help.didit.me/screenshots/inbox-light.webp)

*The Inbox: decisions first, sorted by deadline and risk.*

## Decisions and updates

- **Decisions** lists what needs a decision: verifications in review, AML hits, held transactions, cases and networks, and questions from the Investigator. It's sorted by deadline, then by risk, so the most urgent item is always at the top. Filter it by kind with the chips above the list.
- **Updates** lists what you should know about: mentions, service status, failing webhooks and billing alerts, replies to your support tickets and organization invitations. It's newest first, and **Mark all read** marks every update as read.

Switch between **Assigned to me**, **Unassigned** and **All** at the top to see your own work, what nobody has picked up yet, or the whole team's.

## Acting on an item

Select an item to see its details and act without leaving the Inbox:

- **Approve** or **Decline** a verification, with the reason saved to its activity. A business verification waiting on its people offers **Send reminder** instead.
- **Approve** or **Block** a transaction.
- **Confirm match** or **Dismiss** an AML hit.
- **Assign** an item to a teammate (they're notified right away), add a tag, or add a note and **@mention** someone. Where case management is available, **Open case** turns the item into a case.
- Answer a question from the Investigator, where it's available: see Investigator items below.
- **Ask Didit** about the item.
- For updates: retry failed webhook deliveries, top up your balance, open the status page, or reply to a support ticket.

When you're done, **Mark done** (or press **E**) moves the item out of your way; on a case, **E** resolves it, and on a support ticket it's **Mark solved**. **Undo** brings it back. **Snooze** hides it until later today, tomorrow morning or next Monday.

## Investigator items

Where the [Investigator](https://help.didit.me/investigations/investigator) is available, the Inbox also holds its work:

- **Questions.** A question from the Investigator is a **Question** in **Decisions**, marked **Your answer needed**. It shows what the Investigator asks, where the question came from and what it recommends. Pick your answer, such as **Always ask a person**, press **Preview the impact** to see the past reviews like it and the open items it would decide now, then press **Add to policy**. Saving updates your policy and can decide matching open items. **Not now** leaves the question open.
- **Reports.** An item with an Investigator report shows what **Didit Investigator suggests**, with its confidence, its sources and whether it's ready to accept. Press the suggestion to take it, **Ask why** to ask Didit about it, or **Open the full report**.
- **Reopen tasks.** When a decision your team took fails the Investigator's QA review, a reopen task lands in your Inbox so someone can take another look.

## Keyboard shortcuts

| Key | What it does |
|---|---|
| **J** / **K** | Next or previous item |
| **A** | Approve |
| **D** | Decline, or dismiss an AML match |
| **B** | Block a transaction |
| **C** | Confirm an AML match |
| **R** | Send a reminder |
| **E** | Mark done |

**?** opens the console's general keyboard shortcuts.

## What you're notified about

The bell at the top of the Inbox opens **Inbox notifications**, which only change what you receive, not your teammates: a daily digest, mentions, service status and failing webhooks. For email, chat and SMS alerts, see [notifications](https://help.didit.me/account-organization/notifications).

## Permissions

Everyone in your organization has an Inbox. What you can do with an item follows your role: approving a verification needs write access to verifications, blocking a transaction needs write access to transactions, and so on. See [inviting team members and setting roles](https://help.didit.me/account-organization/team-members-and-roles).