I was asked to verify my identity with Didit
A business you're signing up with sent you a Didit verification link - here's what that means, what to expect, and where to go if something goes wrong.
Didit is not the company you're signing up with - it's the verification technology that company uses. They asked for the check, they get the result, and only they can change it. If your verification failed, contact their support, not Didit's.
If you've landed here, a business you're dealing with - opening an account, signing up for a service, and so on - sent you a link to verify your identity, and that link runs on Didit. This page explains what's happening and how to get past common snags.
#What is Didit, and why am I seeing this?
Didit is the identity verification technology a business uses behind the scenes to confirm you are who you say you are, usually by checking a photo of your ID document against a quick selfie. The business initiated this check, not Didit, and the result goes back to them.
A typical verification asks you to photograph your ID document (passport, national ID, or driver's licence) and then take a quick selfie or short liveness check, so the system can confirm the face matches the document. Depending on what the business asked for, you might also be asked to confirm a phone number, upload a proof of address, or answer a few questions.
#Is this legitimate?
That depends on whether the business that sent you the link is legitimate - which is worth checking, because a verification link on its own proves nothing about who sent it.
Reasonable checks before you hand over your ID:
- Did you initiate contact with this business? An unexpected verification request for an account you never opened is worth ignoring and reporting.
- Does the link go where you expect? A genuine Didit-hosted flow runs on
verify.didit.meor on a subdomain belonging to the business itself. - Would that business normally need this? Banks, exchanges, marketplaces, and age-restricted services routinely do. A random message asking you to "verify to claim" something does not.
If you're unsure, contact the business through a channel you already trust - their app, or a phone number you looked up yourself - rather than through the message that sent you the link.
#If it's not working
- Allow camera access
Your browser or app needs permission to use your camera. If you previously denied it, you'll have to re-enable it in your device or browser settings - the page can't ask again once you've said no.
- Open the link in your normal browser
If you opened it inside another app (a chat app's built-in browser, for example), the camera often won't work at all. Copy the link into Safari, Chrome, or your usual browser instead.
- Find good light
Use even, natural light and avoid glare or shadows across the document or your face. Take the document out of any plastic sleeve.
- Use your original, physical document
Photograph the real document directly - not a screenshot, a printout, or a photo of it on another screen. Keep all four corners visible and the whole document in frame.
- Try again
If a step fails, the flow will usually let you retake it. Close and reopen the link if the page seems stuck.
A few other things that trip people up: another app already using your camera, a page-translation extension scrambling the text on screen (turn translation off for the page), or trying to read a passport chip with a phone case in the way.
#Questions about your result belong with the business, not Didit
This is the most important part. Didit provides the verification technology, but does not decide whether to approve you, and does not have the authority to change a result, restart a session, or manage your account. Only the business that sent you the link can do that.
If your verification was declined, is stuck, or you have any question about what happens next, contact the support team of the business you're verifying with. They can review your case and, if needed, send you a new link. See my verification failed - what now.
#Is my information safe?
Your data is encrypted in transit and at rest, and processed in the EU by default. The business that asked for the verification decides how long it's kept and can delete it. See what happens to my data.