Collection
Verification sessions
Read a verification result, understand statuses and declines, retry a session, clear sessions stuck in review, fix extracted data, and export reports.
Reading a result
4 articles- What each session status meansWhat each session status means, from Not started and In progress to In review, Approved and Declined, and why even a decided session can still change.
- How to read a verification resultA session result is a status plus a result per check plus a list of warnings - the warnings are the part that tells you what actually happened.
- Why a verification was declinedA session is declined when one or more checks fail - here's how to find the specific reason and decide whether to decline, resubmit, or approve manually.
- People and companiesPeople and Companies keep one record per person and company you verify, with every verification, document, device, transaction, case and note about them.
When something goes wrong
5 articles- Sessions stuck in review, and how to reduce themIn review means the automated checks flagged something a person must settle, and it never resolves by itself. Here is how to clear the queue and lower the rate.
- Letting someone try a verification againGive a user a second attempt by requesting a resubmission of just the failed steps or starting a new session. Which one depends on the session's current status.
- When a session never finishesAbandoned, Expired and stuck In progress sessions all mean the person never completed the flow - here's how to tell which, and the usual causes worth fixing.
- Duplicate accounts and face searchLiveness compares each face against everyone you have already verified and your blocklist. What duplicate flags mean and how to stop flagging returning users.
- Fixing a name or field that was read wrongSupport can't edit a misread name or field, but you can fix it three ways: the user data review step, the update-data API, or resubmitting the ID step.
Reports
2 articles- Downloading a verification reportExport a single session as a PDF, a whole user's history as one file, or many sessions as CSV - for audits, regulators and your own records.
- Reports and exportsExport verifications, transactions, people, companies, cases and events as CSV from the Reports page, schedule recurring reports and draft compliance reports.